Returns/Exchanges
21 Day Return/Exchange Policy
Changed your mind? Don't like the product? Wrong size? Don't worry, we offer our customers a 21 day return/exchange on all unused items!
Returns are only accepted within 21 days of the date of receiving the item as indicated by the Australia Post tracking. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags attached and with no evidence of use, for example no dust or horse hair/sweat on the material.
Return process
- Please fill in a return form using this link within 21 days of receiving the item:
- https://form.jotform.com/212988270238867
- We will review your form and send you a return authorisation number
- Post the item back at your own expense
Post to:
The Performance Saddlefits Store
PO Box 229
Meadows
SA, 5201
Shipping costs are non-refundable. If the product is received by us in unused and undamaged condition and in its original packaging, we will refund your purchase minus the original shipping costs. If you’d like to exchange for a different size please state this on the return paperwork.
If exchanging an item and it is your first exchange with us we will pay for the new item to be posted to you. This only applies once for each customer on that first occasion. For any subsequent exchanges the customer is responsible for the return postage unless being returned in regards to faults covered by Consumer Law.
Sale and Clearance Bin items
Only regular priced items may be refunded.
Sale items cannot be refunded unless returned for a warranty fault covered by Consumer law.
Clearance Bin new items are also non-refundable unless returned for a warranty fault covered by Consumer law.
Used/2nd hand clearance bin items are strictly non-refundable for any reason as they are clearly marked as 2nd hand and not subject to the same Consumer Law rights.
Custom orders
Items that have been custom ordered are non-refundable unless returned for a warranty fault covered by Consumer Law.