The Performance Saddlefits Store ships all products from our Adelaide warehouse. Once ordered your product will be dispatched via Australia Post within 3 business days although we do strive to send the same or next business day when possible.
Currently Australia Post are experiencing extensive delays on both standard and express post shipping due to the Covid situation with staff shortages and increased demand for online shopping. Depending on your location (whether you are rural or metro), delivery time frames are currently around 2 - 4 days for Express post and 7 - 10 days for Parcel post but this is a guide only and is out of our control once the parcel is with Australia Post. We apologise for any delays in getting your items to you and hope things improve in the near future!
Whilst we know you aim for the right fit first time, due to the nature of our range you may not always get it right. Once you receive your order, you can try it on your horse for size and products that are the wrong size can be exchanged for a different size provided they are in the same new and clean condition as when dispatched.
Please go to our returns policy for full details on exchanging an item.